FAQ's

MARY JEAN STUDIO

Our Studio is based in a Melbourne, Australia. - just west of the CBD in the coolest little suburb called Yarraville. We are a fully working, designing and manufacturing studio with our main store based online. However order collections can be arranged with us.

MANUFACTURING TIME

As all our pieces are Handmade to the highest quality and ‘made to order’, please allow for up to 7 days for processing and manufacturing we will however strive to get your order to you as quickly as possible. Usual manufacturing time is 2 -3 days. However if you are in need of your purchase by a specific date, please do make us aware of this on checkout.

SHIPPING & DELIVERY

Australian shipping:

We use Australia post and Sendle to deliver your new pretties to you,

FREE standard shipping Australia wide for orders over $100

Standard Shipping: $8.95 3-5 business days
Express Shipping: $11.95 3 business days
If you stay in 2km of our studio in Yarraville, your shipping is FREE! Yay!

* Tracking numbers are provided with all orders

* Due to COVID-19 there may be come delivery delays. Please refer to Australia Post for updates: https://auspost.com.au/about-us/news-media/important-updates/coronavirus .Mary Jean Jewellery is not responsible for any delays caused by Australia Post or Sendle, especially during high volume seasons.

International Shipping - (Currently only to New Zealand, UK , USA)

International Standard Shipping: $20 AUD 7-12 days
International Express Shipping: $30 AUD 3-7 business days

All international packages may be subjected to customs duties and taxes. All Taxes and customs are not included in the cost of the order or shipping charge and you are held responsible by this. Please check your local customs website for more information.

* Tracking numbers are available with all orders.

Should you have any questions on shipping, please email us at: mj@maryjean.co.za

CARE

All our pieces are made from either solid Jewellery, brass or copper.

None of the metal that we use is plated, which means that you can clean your jewellery with a jewellery cleaner or platinum paper without worrying about the surface wearing down.

While we strive to create long lasting treasured pieces of the upmost quality, please keep in mind that jewellery is still delicate by nature and care needs to be taken whilst wearing it and storing it. We recommend removing jewellery when swimming, bathing/showering, sleeping and working with any detergents or chemicals and when doing any extreme activities. Note that the acidity of your skin and the perfumes and soaps you use may also aid in tarnishing the metal.

Non-plated metals have the tendency to naturally take on a patina and age over time,. We love how this gives character to brass, copper and silver as you wear it, However we do realise that not everyone is a fan of the ‘worn in’ look and would like to keep it bright and shiny, for this you will need to store it in an airtight container and use a gentle brass cleanser or silver cleaner if you have these, however you can also clean your polished jewellery with warm water and sunlight liquid soap and a soft toothbrush, Rinse in clean warm water and be sure to dry it with a very soft cloth (Like the one you use for your reading glasses or sunglasses) For Brushed Jewellery you can do the same but use the rough side of a’scotch brite’ washing sponge to brush/scrub it instead of a soft toothbrush to get it nice and brushed up again. We also find the best way to keep your Jewellery shiny is too keep wearing it!

SIZING

Ring sizing & Measurements
The best and most accurate way to get your finger measured is to visit your local jeweller but if you are not able to you can try these tips:

To measure at home:

Take a piece of stiff cardboard, plastic or thick wire and wrap it around the finger.
Mark the exact spot where the ends join.
With a ruler, measure the length from end to end.
Use the chart below to find the correct size.

To ensure a good fit:

Avoid using string. It is too flimsy and will bend to the shape of the finger.
After you have measured the length, tape it together and put it on the finger.
Don’t push or squeeze it to get it onto the finger. You won’t be able to do this with a real ring.
Make sure it fits over the knuckle.

Note: When placing an order, please always provide us with the UK ring size

SIZING CHART

Click here to view online ring sizing tool www.findmyringsize.com

Our standard ring sizes:

If you’re happy to order one of our standard ring sizes, please note that it will be made to the UK sizes below.

X-Small (G, G½,H, H½,I, I½)
Small (J, J½, K, K½, L, L½)
Medium (M, M½, N, N½, O, O½)
Large (P, P½, Q, Q½)
X-Large (R, R½, S, S½, T)

Chain lengths :

Silver pendant chains: 45m
If you would like a specific chain length not listed here, just pop us a email and we'll be able to source a long chain for you!

PACKAGING

We pride ourselves on presentation and our packaging is nothing less than luxurious. Each carefully handmade piece is packaged in its own gift box and gift wrapped with a card from us and some pretty tissue paper :) It goes into a bigger carboard box before being popped into its courier bag. Your order is 'Gift ready’ and If it is going to someone special as a gift please let us know on check-out if you would like us to include a personal message from you with it

RETURNS AND EXCHANGE POLICY

We strive to provide you with a truly handcrafted and meaningful piece of art for you to cherish, however if for any reason you are not completely happy with your purchase you may contact us within 2 weeks of receiving it and we will swap the item for store credit. This will be the items purchase price and does not include any delivery costs.

Policy conditions:

Products being returned must be unused, unworn, undamaged and properly protected
For hygiene reasons we will not be able to exchange earrings.
Postage when returning the item is at your cost.

*Due to the handmade nature of our products, slight variations will occur in each item.

REPAIR POLICY

While Quality is of the utmost importance to us, we know that sometimes even with the greatest care, your delicate treasures can break, If this happens within 2 months of purchase due to a manufacturing fault, we’re happy to repair it for free. After 2 months, the cost for repair will depend on the nature of the repair needed.
Unfortunately we cannot cover broken chains as chains, by nature, are very delicate and need to be handled with great care by the wearer.
Repair conditions:

Products being repaired must be due to manufacturing fault as we cannot take responsibility for jewellery that has been damaged due to neglect or improper storage
Repairs must be reported and sent in within 2 Months of receiving the item.
Postage when returning the item is at your cost.
We recommend using registered mail, as we are not liable for any items lost in the post. Or you can contact us to arrange a drop off at our studio.

- If you have any other questions please don't hesitate to pop us a message at mj@maryjean.co.za